Refund Policy
At AERIFY, we want you to feel confident in every purchase. If something’s not quite right, we’re here to make the return and refund process simple and stress-free.
Who Can Return Products?
Returns are available for items purchased directly through Aerify only.
You’ll need to request a return within 30 days of receiving your order.
After 30 days, we won’t be able to process a return or refund.
If your product isn’t working as expected, our team may recommend alternative ways to apply or use it before proceeding.
Used nose strips or mouth tape (over 50%) are not eligible for return or refund.
How to Submit a Return
1. Email info@aerify.com.au within 30 days of receiving your order.
2. Include your order number, the item(s) you’d like to return, and your reason for returning.
3. Our support team will walk you through the return steps.
4. Pack your return items securely and include your order details so we can process it smoothly.
Refunds & Exchanges
Refunds will be issued to your original payment method once we’ve received and reviewed your returned item(s). Please allow 5–10 business days for processing. (Some banks may take longer to finalise the refund.)
Want an exchange? Just mention it in your return email and we’ll do our best to help—based on stock availability.
What Can’t Be Refunded?
Subscription orders that were shipped before cancellation.
Gift cards or store credit vouchers.
What if the Product Is Faulty or Damaged?
1. If you receive a damaged or defective item, contact us immediately:
2. Reach out to us at info@aerify.com.au.
3. We may ask for a photo or a bit more info to understand the issue.
4.Once confirmed, we’ll offer a replacement or refund – depending on the situation.
Return Shipping Details
If your return isn’t due to a fault or mistake on our part, you’ll need to cover the shipping cost.
Nose strips and mouth tape that don’t suit your skin or don’t adhere due to incorrect application are not considered faulty.
Always use a trackable shipping method and include your order number in the return parcel.
Please note: Original shipping fees are non-refundable.
Send returns to:
Aerify Pty Ltd
Unit 9, 21 Marigold Street
Revesby NSW 2212
Also, email us a copy of your receipt or order confirmation.
30-Day First Order Guarantee
This policy applies to your first order only. Refunds will always be sent back to the original payment method.
Still Need Help?
We’re happy to help—email us at info@aerify.com.au anytime.
Please note this policy may change from time to time. Please refer to this page for the most current version.
Thanks for choosing Aerify,
The Aerify Team
Help Center!
Got a question? Send us an email at info@aerify.com.au — we’d love to hear from you!
What are Aerify Nasal Strips?
Aerify Nasal Strips are gentle, flexible adhesive strips that open your nasal passages to help you breathe easier during sleep, exercise, or everyday use. They’re designed to reduce snoring, improve airflow, and support deeper, more restful sleep.
How do they work?
Each strip uses a spring-like action to gently lift the sides of your nose, widening your nasal passages. This helps reduce nasal congestion and allows more air to flow through your nose rather than your
mouth.
When should I use them?
You can wear Aerify Nasal Strips:
- While sleeping to reduce snoring
- During workouts to improve breathing efficiency
- Anytime you’re congested from allergies or a cold
Are they safe for sensitive skin?
Yes, Aerify Nasal Strips are made with hypoallergenic, latex-free adhesive that’s gentle on the skin. However, if you have very sensitive skin, we recommend testing a small area first.
How long can I wear one strip?
Each strip is designed for single use and should be worn for up to 12 hours. Gently remove the strip after use and discard
it.
Will they stay on overnight or while sweating?
Yes! Our strips use a strong yet skin-friendly adhesive that stays secure through sleep, humidity, and light sweating.
Can Aerify Nasal Strips help with snoring?
They can reduce snoring caused by nasal congestion or restricted nasal airflow. However, if your snoring is due to other causes (like sleep apnea), consult your doctor.
How do I apply Aerify Nasal Strips correctly?
- Clean and dry your nose completely.
- Remove the liner and position the strip across the bridge of your nose, just above the nostrils.
- Press down gently and hold for a few seconds to ensure full adhesion.
Still thinking about it?
Click below to grab your free sample pack — no charge, no fuss (limit one per customer).
What are Aerify Collagen Mouth Tapes?
Our Collagen Mouth Tapes are ultra-gentle skin patches designed to encourage nasal breathing during sleep, while infusing the
lips with collagen and hydration to support softness and repair overnight.
Why should I tape my mouth while sleeping?
Mouth taping helps:
- Promote nasal breathing for better oxygenation
- Reduce snoring and dry mouth
- Improve sleep quality
- Support lip hydration and skin recovery
What makes Aerify different from regular mouth tape?
Aerify tapes are infused with collagen and moisturizing ingredients, providing beauty and wellness benefits while you sleep — not just better breathing.
Is it safe to use mouth tape?
Yes, our tapes are made with breathable, hypoallergenic materials and gentle adhesive designed for overnight comfort. Always ensure your nose is clear before use and avoid if you experience nasal obstruction.
Can I use it every night?
Absolutely. Aerify Collagen Mouth Tapes are designed for nightly use and safe for long-term breathing support and lip care.
How do I use it?
- Ensure the skin around your mouth is clean and dry for proper adhesion.
- Hold and tear perforated line of backing.
- Pull back the backing, place tape over closed lip and smooth out.
- To remove, slowly peel off.
For step-by-step guidance, check out our [How-to Video].
Will it hurt when I remove it?
No, our collagen-infused adhesive is designed to release gently without pulling or drying the skin.
What if I feel uncomfortable while sleeping?
If you ever feel uneasy or congested, remove the tape immediately. You can gradually get used to mouth taping by wearing it for shorter periods at first.
